Company Policy

1. Introduction

Welcome to SmartPro Funds. We provide specialized financial services, including chargeback assistance, scam recovery, refund services, and banking support. Our goal is to help consumers recover funds lost due to fraudulent transactions, unauthorized payments, or disputes with merchants.

By using our website and services, you agree to comply with the following Company Policy. Please read this policy carefully to understand how we operate, including our fee structure, terms of service, and your rights and responsibilities.


2. Services Provided

SmartPro Funds offers the following primary services:

  • Chargeback Assistance: We help clients dispute unauthorized transactions with their banks, initiating chargeback requests to recover funds lost due to fraudulent charges or errors.

  • Scam Recovery Services: We assist clients in identifying and recovering funds lost in various types of scams, including online fraud, phishing, investment fraud, and more.

  • Refund Assistance: We support clients in initiating refund claims when they have not received goods or services, or when products or services are defective or not as promised.

  • Banking Services: We provide financial services related to secure payment processing and banking consultations, aimed at helping you better manage your financial transactions.

3. User Eligibility

To use the services provided by SmartPro Funds, you must meet the following eligibility criteria:

  • You must be at least 18 years old.
  • You must provide accurate and truthful personal and financial information when requested.
  • You must have a valid bank account, payment method, or any financial account required to process transactions.
  • You must agree to our Company Policy and any additional terms and conditions relevant to specific services.


4. Terms of Service

By using our services, you agree to the following terms:


A. Chargeback and Scam Recovery Requests

  • Service Availability: Our chargeback and scam recovery services are available only for legitimate cases based on verifiable information. You must provide complete and accurate documentation to support your claims.
  • No Guarantee of Outcome: While we strive to help you recover your funds, SmartPro Funds does not guarantee success in chargebacks or scam recovery cases, as these are subject to the policies of financial institutions, the actions of third parties (such as merchants), and applicable laws.

B. Fees for Services

  • Chargeback Assistance Fee: SmartPro Funds charges a fee for assisting with chargeback requests. This fee is typically a percentage of the transaction amount or a fixed amount, depending on the complexity and the nature of the dispute.


    • Standard Chargeback Fee: We have a standard fee for each chargeback claim submitted.

    • Complex Chargeback Cases: For more complex cases (e.g., involving multiple merchants or extended investigations), additional fees may apply, which will be communicated to you before we proceed.

  • Scam Recovery Service Fee: We charge a service fee for scam recovery, which is typically a percentage of the amount recovered.

    • Standard Scam Recovery Fee:We have a standard percentage of the total amount recovered.
    • Success-Based Fee: If we successfully recover your funds, the fee is a percentage of the recovery amount. If we are unable to recover any funds, you will not be charged for the service, except for an initial consultation fee (if applicable).

  • Refund Assistance Fee: For helping clients request refunds from merchants or financial institutions, we charge a fixed fee or percentage of the refund amount, depending on the nature of the refund request.

  • Banking Services Fee: Our banking-related services, such as consultation, payment processing, and related support, are provided for a fee, which varies depending on the nature of the service.

    • Consultation Fee: We do charge for one-on-one financial consultations.
    • Payment Processing Fee: We equally do charge  per transaction for managing payment disputes or processing.

  • Payment Terms: Fees are charged when you initiate a request for service. Payment must be made in full before we begin processing your case, unless otherwise agreed upon. In cases where services are unsuccessful, fees for consultation or service initiation may still apply, depending on the terms agreed to before the service started.


C. Cancellation and Refund Policy

  • Cancellation: You may cancel your chargeback, scam recovery, or refund request at any time before the service has begun. Once our team has started processing your case (e.g., initiating contact with financial institutions or merchants), cancellation is not allowed.
  • Refunds: Fees are generally non-refundable once work has commenced. However, if we are unable to proceed with your case due to circumstances beyond our control, we may offer a partial refund or waive certain fees at our discretion.
  • Non-Refundable Fees: Consultation fees, initiation fees, and any other non-recoverable fees are not refundable once service processing has started.

D. User Responsibilities

  • Accurate Information: You must provide true, accurate, and complete information when submitting chargeback, refund, or scam recovery requests. We reserve the right to refuse service if we believe the information provided is false, misleading, or fraudulent.
  • Cooperation: You agree to cooperate with us fully throughout the chargeback, scam recovery, and refund process. This may include providing requested documents, responding to our communications, and working with financial institutions, merchants, or legal authorities if required.


5. Privacy Policy

At SmartPro Funds, we take your privacy seriously. We collect, store, and use personal and financial information to process your chargeback, refund, or scam recovery requests. We comply with applicable data protection laws and strive to safeguard your personal information.

For detailed information on how we collect and protect your data, please refer to our Privacy Policy.


6. Limitation of Liability

SmartPro Funds is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to:

  • Failure to recover funds from chargebacks or scam recovery efforts.
  • Loss of personal or financial information.
  • Disputes with third parties, including financial institutions, merchants, or scammers.

Our liability is limited to the fees you have paid for our services, and we do not guarantee the success of any claim, chargeback, or refund request.


7. Dispute Resolution and Governing Law

Any disputes or claims arising out of or related to this policy or our services shall be resolved through binding arbitration, governed by the laws. You consent to the exclusive jurisdiction of the courts for any legal action related to this policy.


8. Amendments to This Policy

SmartPro Funds reserves the right to update or modify this Company Policy at any time. Any changes will be posted on our website, and the "Last Updated" date will be updated accordingly. You are responsible for reviewing this policy regularly to stay informed about any changes.


9. Contact Information

If you have any questions, concerns, or inquiries about our policies, fees, or services, please contact us at.